nextcloud/.github/ISSUE_TEMPLATE/Bug_report.md

---
name: 🐛 Bug report
about: Help us improving by reporting a bug
labels: bug, 0. Needs triage
---

<!--
Thanks for reporting issues back to Nextcloud!

Note: This is the **issue tracker of Nextcloud**, please do NOT use this to get answers to your questions or get help for fixing your installation. This is a place to report bugs to developers, after your server has been debugged. You can find help debugging your system on our home user forums: https://help.nextcloud.com or, if you use Nextcloud in a large organization, ask our engineers on https://portal.nextcloud.com. See also  https://nextcloud.com/support for support options.

This is the bug tracker for the Server component. Find other components at https://github.com/nextcloud/

For reporting potential security issues please see https://nextcloud.com/security/

To make it possible for us to deal with the bug please fill out below information carefully. 
You can also use the Issue Template application to prefill most of the required information: https://apps.nextcloud.com/apps/issuetemplate

If you are a customer and are using Nextcloud Enterprise, please submit your issue directly in the Nextcloud Portal https://portal.nextcloud.com so it gets resolved more quickly by our dedicated engineers.

Note that Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunteers are home users and thus primarily care about issues that affect home users. Our paid engineers prioritize issues of our customers. If you are neither a home user nor a customer, consider paying somebody to fix your issue, do it yourself or become a customer.
-->

### Steps to reproduce
1.
2.
3.

### Expected behaviour
Tell us what should happen

### Actual behaviour
Tell us what happens instead

### Server configuration

**Operating system:**

**Web server:**

**Database:**

**PHP version:**

**Nextcloud version:** (see Nextcloud admin page)

**Updated from an older Nextcloud/ownCloud or fresh install:**

**Where did you install Nextcloud from:**

**Signing status:**
<details>
<summary>Signing status</summary>

```
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.
```
</details>

**List of activated apps:**
<details>
<summary>App list</summary>

```
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
```
</details>

**Nextcloud configuration:**
<details>
<summary>Config report</summary>

```
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)
```
</details>

**Are you using external storage, if yes which one:** local/smb/sftp/...

**Are you using encryption:** yes/no

**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...

#### LDAP configuration (delete this part if not used)
<details>
<summary>LDAP config</summary>

```
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
```
</details>

### Client configuration
**Browser:**

**Operating system:**

### Logs
#### Web server error log
<details>
<summary>Web server error log</summary>

```
Insert your webserver log here
```
</details>

#### Nextcloud log (data/nextcloud.log)
<details>
<summary>Nextcloud log</summary>

```
Insert your Nextcloud log here
```
</details>

#### Browser log
<details>
<summary>Browser log</summary>

```
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
```
</details>