nextcloud/issue_template.md

135 lines
3.0 KiB
Markdown
Raw Normal View History

<!--
Thanks for reporting issues back to Nextcloud! This is the issue tracker of Nextcloud, if you have any support question please check out https://nextcloud.com/support
This is the bug tracker for the Server component. Find other components at https://github.com/nextcloud/
For reporting potential security issues please see https://nextcloud.com/security/
To make it possible for us to help you please fill out below information carefully.
You can also use the Issue Template application to prefill most of the required information: https://apps.nextcloud.com/apps/issuetemplate
-->
### Steps to reproduce
1.
2.
3.
2013-01-12 01:52:41 +04:00
### Expected behaviour
Tell us what should happen
### Actual behaviour
Tell us what happens instead
### Server configuration
**Operating system**:
2013-01-12 12:08:23 +04:00
**Web server:**
2013-01-12 12:08:23 +04:00
**Database:**
2013-01-12 01:52:41 +04:00
**PHP version:**
2013-01-12 01:52:41 +04:00
**Nextcloud version:** (see Nextcloud admin page)
**Updated from an older Nextcloud/ownCloud or fresh install:**
**Where did you install Nextcloud from:**
**Signing status:**
<details>
<summary>Signing status</summary>
```
Login as admin user into your Nextcloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.
```
</details>
**List of activated apps:**
<details>
<summary>App list</summary>
```
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
```
</details>
**The content of config/config.php:**
<details>
<summary>Config report</summary>
2013-01-12 01:57:55 +04:00
```
If you have access to your command line run e.g.:
2015-12-11 11:56:24 +03:00
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
or
Insert your config.php content here.
2017-04-03 13:11:34 +03:00
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)
```
</details>
**Are you using external storage, if yes which one:** local/smb/sftp/...
2013-12-18 16:31:15 +04:00
**Are you using encryption:** yes/no
2014-09-03 11:44:07 +04:00
**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
#### LDAP configuration (delete this part if not used)
<details>
<summary>LDAP config</summary>
```
2015-12-11 11:59:38 +03:00
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder
Without access to your command line download the data/owncloud.db to your local
2015-12-11 11:59:38 +03:00
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
```
</details>
2013-01-12 01:52:41 +04:00
### Client configuration
**Browser:**
2013-01-12 01:52:41 +04:00
**Operating system:**
2013-01-12 01:52:41 +04:00
### Logs
2013-01-12 02:40:14 +04:00
#### Web server error log
<details>
2016-07-04 12:56:38 +03:00
<summary>Web server error log</summary>
2017-02-10 11:08:05 +03:00
2013-01-12 01:52:41 +04:00
```
Insert your webserver log here
```
</details>
2013-01-12 01:52:41 +04:00
#### Nextcloud log (data/nextcloud.log)
<details>
2016-07-04 12:56:38 +03:00
<summary>Nextcloud log</summary>
2017-02-10 11:08:05 +03:00
2013-01-12 01:52:41 +04:00
```
Insert your Nextcloud log here
2013-01-12 01:52:41 +04:00
```
</details>
2013-01-12 01:52:41 +04:00
2013-01-12 14:51:03 +04:00
#### Browser log
<details>
<summary>Browser log</summary>
2017-02-10 11:08:05 +03:00
2013-01-12 01:52:41 +04:00
```
2013-01-12 14:51:03 +04:00
Insert your browser log here, this could for example include:
2013-01-12 01:52:41 +04:00
2013-01-12 14:51:03 +04:00
a) The javascript console log
b) The network log
2013-01-12 14:51:03 +04:00
c) ...
2013-01-12 01:52:41 +04:00
```
</details>