2014-01-22 14:58:09 +04:00
|
|
|
### Steps to reproduce
|
|
|
|
1.
|
|
|
|
2.
|
|
|
|
3.
|
|
|
|
|
2013-01-12 01:52:41 +04:00
|
|
|
### Expected behaviour
|
|
|
|
Tell us what should happen
|
|
|
|
|
|
|
|
### Actual behaviour
|
|
|
|
Tell us what happens instead
|
|
|
|
|
2013-01-12 02:08:01 +04:00
|
|
|
### Server configuration
|
2014-01-22 15:04:24 +04:00
|
|
|
**Operating system**:
|
2013-01-12 12:08:23 +04:00
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
**Web server:**
|
2013-01-12 12:08:23 +04:00
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
**Database:**
|
2013-01-12 01:52:41 +04:00
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
**PHP version:**
|
2013-01-12 01:52:41 +04:00
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
**ownCloud version:** (see ownCloud admin page)
|
2013-12-03 18:06:36 +04:00
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
**Updated from an older ownCloud or fresh install:**
|
2013-12-03 18:06:36 +04:00
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
**List of activated apps:**
|
2013-12-03 18:06:36 +04:00
|
|
|
|
2015-06-09 20:41:12 +03:00
|
|
|
```
|
|
|
|
If you have access to your command line run e.g.:
|
|
|
|
sudo -u www-data php occ app:list
|
|
|
|
from within your ownCloud installation folder
|
|
|
|
```
|
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
**The content of config/config.php:**
|
2013-01-12 01:57:55 +04:00
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
```
|
2015-06-10 18:13:59 +03:00
|
|
|
If you have access to your command line run e.g.:
|
|
|
|
sudo -u www-data php occ config:list system --public
|
|
|
|
from within your ownCloud installation folder
|
|
|
|
|
|
|
|
or
|
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
Insert your config.php content here
|
2014-12-19 12:57:46 +03:00
|
|
|
(Without the database password, passwordsalt and secret)
|
2014-01-22 15:04:24 +04:00
|
|
|
```
|
|
|
|
|
|
|
|
**Are you using external storage, if yes which one:** local/smb/sftp/...
|
2013-12-18 16:31:15 +04:00
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
**Are you using encryption:** yes/no
|
2014-01-22 14:58:59 +04:00
|
|
|
|
2014-09-03 11:44:07 +04:00
|
|
|
**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
|
|
|
|
|
2014-09-03 11:51:01 +04:00
|
|
|
#### LDAP configuration (delete this part if not used)
|
|
|
|
|
|
|
|
```
|
2015-06-09 20:41:12 +03:00
|
|
|
On ownCloud 7+ with access to your command line run e.g.:
|
|
|
|
sudo -u www-data php occ ldap:show-config
|
|
|
|
from within your ownCloud installation folder
|
|
|
|
|
|
|
|
On ownCloud 6 with access to your command line run e.g.:
|
|
|
|
sqlite3 data/owncloud.db or mysql -u root -p owncloud
|
2014-09-03 11:51:01 +04:00
|
|
|
then execute: select * from oc_appconfig where appid='user_ldap';
|
|
|
|
|
2015-06-09 20:41:12 +03:00
|
|
|
Without access to your command line download the data/owncloud.db to your local
|
|
|
|
computer or access your SQL server remotely and run the select query above.
|
|
|
|
|
2014-09-03 11:51:01 +04:00
|
|
|
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
|
|
|
|
```
|
|
|
|
|
2013-01-12 01:52:41 +04:00
|
|
|
### Client configuration
|
2014-01-22 15:04:24 +04:00
|
|
|
**Browser:**
|
2013-01-12 01:52:41 +04:00
|
|
|
|
2014-01-22 15:04:24 +04:00
|
|
|
**Operating system:**
|
2013-01-12 01:52:41 +04:00
|
|
|
|
|
|
|
### Logs
|
2013-01-12 02:40:14 +04:00
|
|
|
#### Web server error log
|
2013-01-12 01:52:41 +04:00
|
|
|
```
|
|
|
|
Insert your webserver log here
|
|
|
|
```
|
|
|
|
|
2013-01-12 02:08:01 +04:00
|
|
|
#### ownCloud log (data/owncloud.log)
|
2013-01-12 01:52:41 +04:00
|
|
|
```
|
|
|
|
Insert your ownCloud log here
|
|
|
|
```
|
|
|
|
|
2013-01-12 14:51:03 +04:00
|
|
|
#### Browser log
|
2013-01-12 01:52:41 +04:00
|
|
|
```
|
2013-01-12 14:51:03 +04:00
|
|
|
Insert your browser log here, this could for example include:
|
2013-01-12 01:52:41 +04:00
|
|
|
|
2013-01-12 14:51:03 +04:00
|
|
|
a) The javascript console log
|
|
|
|
b) The network log
|
|
|
|
c) ...
|
2013-01-12 01:52:41 +04:00
|
|
|
```
|