From aaa1506a47507f54020a450513a34cfc903af4e1 Mon Sep 17 00:00:00 2001 From: Daniel Kesselberg Date: Sat, 22 Feb 2020 19:05:16 +0100 Subject: [PATCH 1/4] Add guidelines for submitting issues to template Signed-off-by: Daniel Kesselberg --- .github/ISSUE_TEMPLATE/Bug_report.md | 34 +++++++++++++++++++++------- .github/ISSUE_TEMPLATE/config.yml | 3 --- 2 files changed, 26 insertions(+), 11 deletions(-) diff --git a/.github/ISSUE_TEMPLATE/Bug_report.md b/.github/ISSUE_TEMPLATE/Bug_report.md index 6c9cb145a8..308cd99de9 100644 --- a/.github/ISSUE_TEMPLATE/Bug_report.md +++ b/.github/ISSUE_TEMPLATE/Bug_report.md @@ -9,18 +9,36 @@ Thanks for reporting issues back to Nextcloud! Note: This is the **issue tracker of Nextcloud**, please do NOT use this to get answers to your questions or get help for fixing your installation. This is a place to report bugs to developers, after your server has been debugged. You can find help debugging your system on our home user forums: https://help.nextcloud.com or, if you use Nextcloud in a large organization, ask our engineers on https://portal.nextcloud.com. See also https://nextcloud.com/support for support options. -This is the bug tracker for the Server component. Find other components at https://github.com/nextcloud/ - -For reporting potential security issues please see https://nextcloud.com/security/ - -To make it possible for us to deal with the bug please fill out below information carefully. -You can also use the Issue Template application to prefill most of the required information: https://apps.nextcloud.com/apps/issuetemplate - If you are a customer and are using Nextcloud Enterprise, please submit your issue directly in the Nextcloud Portal https://portal.nextcloud.com so it gets resolved more quickly by our dedicated engineers. -Note that Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunteers are home users and thus primarily care about issues that affect home users. Our paid engineers prioritize issues of our customers. If you are neither a home user nor a customer, consider paying somebody to fix your issue, do it yourself or become a customer. +Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunteers are home users and thus primarily care about issues that affect home users. Our paid engineers prioritize issues of our customers. If you are neither a home user nor a customer, consider paying somebody to fix your issue, do it yourself or become a customer. --> + + + + +### How to use GitHub + +* Please use the 👍 [reaction](https://blog.github.com/2016-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are affected by the same issue. +* Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue. + + ### Steps to reproduce 1. 2. diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml index 63d44c7fa7..60a2ef698e 100644 --- a/.github/ISSUE_TEMPLATE/config.yml +++ b/.github/ISSUE_TEMPLATE/config.yml @@ -3,6 +3,3 @@ contact_links: - name: ❓ Question url: https://help.nextcloud.com/ about: I have a question … - - name: 🔒 Security Vulnerability - url: https://hackerone.com/nextcloud - about: Found a security vulnerability? From 3e9bd97ce4eb779467ff659d760b55683a186690 Mon Sep 17 00:00:00 2001 From: Daniel Kesselberg Date: Sun, 23 Feb 2020 17:10:02 +0100 Subject: [PATCH 2/4] Add short explanation how to use the organization search to find issues with all nextcloud repos. Signed-off-by: Daniel Kesselberg --- .github/ISSUE_TEMPLATE/Bug_report.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/.github/ISSUE_TEMPLATE/Bug_report.md b/.github/ISSUE_TEMPLATE/Bug_report.md index 308cd99de9..fddcfee823 100644 --- a/.github/ISSUE_TEMPLATE/Bug_report.md +++ b/.github/ISSUE_TEMPLATE/Bug_report.md @@ -18,7 +18,7 @@ Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunt Guidelines for submitting issues: * Please search the existing issues first, it's likely that your issue was already reported or even fixed. - - Go to one of the repositories, click "issues" and type any word in the top search/command bar. + - Go to https://github.com/nextcloud and type any word in the top search/command bar. You probably see something like "We couldn’t find any repositories matching ..." then click "Issues" in the left navigation. - You can also filter by appending e. g. "state:open" to the search string. - More info on search syntax within github: https://help.github.com/articles/searching-issues From feb642d532d81fd2f93ca56bc20bbfed32ac7f7a Mon Sep 17 00:00:00 2001 From: Daniel Kesselberg Date: Mon, 24 Feb 2020 16:54:08 +0100 Subject: [PATCH 3/4] Let people know that the logs not optional Signed-off-by: Daniel Kesselberg --- .github/ISSUE_TEMPLATE/Bug_report.md | 3 +++ 1 file changed, 3 insertions(+) diff --git a/.github/ISSUE_TEMPLATE/Bug_report.md b/.github/ISSUE_TEMPLATE/Bug_report.md index fddcfee823..afa26de427 100644 --- a/.github/ISSUE_TEMPLATE/Bug_report.md +++ b/.github/ISSUE_TEMPLATE/Bug_report.md @@ -134,6 +134,9 @@ Eventually replace sensitive data as the name/IP-address of your LDAP server or **Operating system:** ### Logs + + + #### Web server error log
Web server error log From 190eabf22020ea3392975c3a325073c4780b6457 Mon Sep 17 00:00:00 2001 From: Joas Schilling Date: Thu, 12 Mar 2020 09:23:58 +0100 Subject: [PATCH 4/4] Add a link to the portal directly Signed-off-by: Joas Schilling --- .github/ISSUE_TEMPLATE/Bug_report.md | 4 ---- .github/ISSUE_TEMPLATE/config.yml | 3 +++ 2 files changed, 3 insertions(+), 4 deletions(-) diff --git a/.github/ISSUE_TEMPLATE/Bug_report.md b/.github/ISSUE_TEMPLATE/Bug_report.md index afa26de427..899dbf8534 100644 --- a/.github/ISSUE_TEMPLATE/Bug_report.md +++ b/.github/ISSUE_TEMPLATE/Bug_report.md @@ -9,12 +9,8 @@ Thanks for reporting issues back to Nextcloud! Note: This is the **issue tracker of Nextcloud**, please do NOT use this to get answers to your questions or get help for fixing your installation. This is a place to report bugs to developers, after your server has been debugged. You can find help debugging your system on our home user forums: https://help.nextcloud.com or, if you use Nextcloud in a large organization, ask our engineers on https://portal.nextcloud.com. See also https://nextcloud.com/support for support options. -If you are a customer and are using Nextcloud Enterprise, please submit your issue directly in the Nextcloud Portal https://portal.nextcloud.com so it gets resolved more quickly by our dedicated engineers. - Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunteers are home users and thus primarily care about issues that affect home users. Our paid engineers prioritize issues of our customers. If you are neither a home user nor a customer, consider paying somebody to fix your issue, do it yourself or become a customer. ---> -